Download Agent
Installation Guide
Common Issues & Troubleshooting
Why does the agent show "Offline" on HTTPS?
The probe agent runs locally on your device using plain WebSocket (ws://127.0.0.1:18923). When you access ConnCheker via HTTPS, your browser blocks this connection due to Mixed Content security — HTTPS pages cannot load insecure (HTTP/WS) resources by default. You need to explicitly allow insecure content for this site.
🌐 Google Chrome
Method 1: Site Settings (Recommended)
- Click the Tune icon (slider icon) or Lock icon in the address bar (left of the URL).
- Click "Site settings".
- Scroll down to "Insecure content".
- Change from "Block" to "Allow".
- Go back to ConnCheker and refresh the page.
Method 2: Direct URL (Fastest)
Paste this into your Chrome address bar:
chrome://settings/content/siteDetails?site=https://connchecker.prslabs.net
Then change "Insecure content" to "Allow" and refresh.
🔷 Microsoft Edge
- Click the Lock icon in the address bar.
- Click "Permissions for this site".
- Find "Insecure content" and set it to "Allow".
- Refresh the page.
🦊 Mozilla Firefox
Firefox handles this differently — WebSocket connections to localhost / 127.0.0.1 are generally allowed by default on HTTPS pages. If it still doesn't work:
- Click the Shield icon in the address bar.
- Click "Connection secure" → "More information".
- Go to "Permissions" tab and check for any blocked content.
- Alternatively, type
about:configand setnetwork.websocket.allowInsecureFromHTTPSto true.
🧭 Safari (macOS)
Safari does not have a per-site "Insecure content" setting. Instead:
- Use the local development URL (
http://localhost:3000) instead of the HTTPS production URL. - Or use Chrome or Firefox for production access with the local agent.
Still Offline? Check the Agent
If you've allowed insecure content but the agent is still offline, the agent process itself may not be running or your firewall may be blocking port 18923.
Quick test:
Open http://127.0.0.1:18923 in your browser directly.
- Shows a page (even an error page like "Upgrade Required") → Agent is running ✅
- "This site can't be reached" → Agent is not running or blocked ❌